Getting Started

Plug power and ethernet cable into the TilgoBox.  Ensure TilgoBox is placed in a cool ventilated location.

Please now wait 2 minutes…It is important to wait, as the your IP address is now being associated with your TilgoBox.  This needs to happen in a few places to ensure the necessary security is up and running  ( https )

Now, on your Android tablet/phone open Chrome and visit the webpage: my.tilgo.co.uk. This should redirect you to your local TilgoBox using the local IP address, which will look something like 192.168.1.7.  You should see the login screen as per below. Bookmark this IP address as a favourite using the Chrome menu followed by the star. Do ensure you carry out the router configuration detailed further below.  Day to day you will not use this IP address but the bookmark is there in case your internet goes down, so you can still access Tilgo. See Disaster Strikes for more details on this.

Now enter the following webpage into Chrome: app.tilgo.co.uk. This should direct you to your local TilgoBox displaying the login screen and the address will be <YourAccoutNumber>.app.tilgo.co.uk

If you do not see the screen above after a few minutes, try changing the DNS Server on your router to be Google’s DNS (8.8.8.8 and 8.8.4.4 or dns.google.)

You should see on the bottom of the screen “Add Tilgo to Home Screen”. This process installs the Tilgo WebApp onto your device.

Exit Chrome and launch Tilgo from the icon now on your Android home screen/ App Drawer. The website address bar should not be visible. The Navigation buttons at the bottom of the screen can also be hidden on Samsung devices by holding down the dot in the bottom left hand corner. From then on, simply swipe up from bottom to access the navigation buttons.

Now, in Tilgo on the Login screen, select    and then “Reset Admin User’s PIN”

An email should immediately be sent to your registered email address with the new randomly generated PIN to log in. You can change this PIN under “Users” later.

Log in with this 4 digit PIN. On first use, you will be directed straight to the “Back Office”

Select “Device Setup”, and enter a name for the Android device you are using, eg. “Bar Till 1”

Log Out by clicking   and enter in your PIN to log back in.  Select   and “Change Zoom” to suit your needs.  The zoom specified is Tablet specific, and is saved as a cookie on your device, so you will need to redo this, if you clear your browsing history in Chrome.

Router Configuration – Static IP Address

Lastly, you will need to reserve the IP address of the TilgoBox in your Router Administrative settings. The way to do it will vary from router to router. Simply google your router brand name followed by “DHCP reservation”. The reason to do this, is that sometimes your router every few months may re-assign a new IP address to the TilgoBox.  This could result in Tilgo to stop working for a few hours as the DNS settings need to be updated at your Internet Service Provider, and this can take some time. By reserving the IP address of the TilgoBox it will be permanent, and you wont have this issue.
Some example router instructions:

Tilgo is ready to use. You should now add the Printers, Groups, Stock Items, Promotions etc in the <Back Office>.